What information do we collect?
We collect information from you when you register on our site, place an order, or subscribe to our newsletter. When ordering or registering on our site, you will be asked to enter your name, e-mail address, mailing address, phone number and payment (credit/debit card) information as appropriate. You may, however, always visit our site anonymously.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database to be accessible only by those authorized with special access rights to such systems, and who are required to keep the information confidential. We have partnered with Authorize.net, a leading payment gateway since 1996, to accept credit/debit card payments safely and with utmost security for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram at http://www.authorize.net/resources/howitworksdiagram/ for information about how it works.
Authorize.Net adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
• Industry-leading encryption hardware and software methods and security protocols in place
to protect customer information
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS)
How do we use your information?
Information we collect from you may be used in the following ways:
• To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service
The information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions
Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product requested.
• To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, and related product or promotions information.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of every email sent. You may also contact us directly and request that no further emails be sent (except those directly related to your orders), by using the form provided on the Contact Us page, or via the other contact methods listed there.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except in the case of trusted third parties who assist us in operating our website, conducting our business, or processing and shipping your orders, so long as those parties agree to keep this information confidential. We may also release your information when required to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will never distribute your personal information to outside parties without your prior consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into My Account (found at the top of every page on this site) and going to the 'My Account Information' page.
If you have any further questions please contact us using the information below, or via the form provided on our Contact Us page.
245 Mt. Hermon Road, Suite M-147
Scotts Valley, CA 95066
Monday-Friday, 8-5 (Pacific)